Experienced Shift Manager

McDonald's; South Burlington (VT); On-site; USD 43,000 - 52,000; Full time

Job summary

A well-known fast-food chain is seeking a Swing Manager in South Burlington to lead shifts, ensuring high standards of Quality, Service, and Cleanliness (QSC). The role involves inspiring and managing crew, overseeing daily operations, and fostering an excellent customer experience. Candidates should have previous leadership experience in hospitality or retail and strong people skills. Flexibility in scheduling is essential, as varied shifts are required, including nights and weekends.

Qualifications

• Previous leadership in hospitality or retail is often preferred.
• Strong people skills, a can-do attitude, and commitment to high standards are essential.
• Ability to work in a fast-paced, team-focused environment.

Responsibilities

• Inspire and direct crew and other managers, leading by example.
• Manage daily tasks, including inventory, orders, and sales targets.
• Ensure fast, accurate, and friendly service to meet QSC standards.
• Schedule, train new members, and foster a positive work environment.
• Oversee food safety, cleanliness, and restaurant security.

Skills

Leadership

People skills

Flexibility

Commitment to high standards

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety, acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the “swing”.
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a “can-do” attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.