Experienced Shift Manager

McDonald's; Franklin (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

A global fast-food chain is seeking a Swing Manager in Franklin, New Hampshire. In this role, you will lead daily shifts, ensuring high standards for Quality, Service, and Cleanliness (QSC). Responsibilities include inspiring your crew, managing daily operations, and meeting sales goals while ensuring a fast and friendly customer experience. The ideal candidate will have previous leadership experience in hospitality or retail and must be flexible to work varied shifts, including nights and weekends.

Qualifications

• Previous leadership experience in hospitality or retail is often preferred.
• Must possess strong people skills and a commitment to high standards.
• Ability to manage in a fast-paced, team-focused environment.

Responsibilities

• Inspire and direct crew and other managers by leading by example.
• Manage daily tasks including inventory, orders, and sales targets.
• Ensure fast, accurate, and friendly service to meet QSC standards.
• Schedule and train new team members in a positive environment.
• Oversee food safety and restaurant cleanliness.

Skills

Strong people skills

Leadership

Flexibility

Team management

Food safety

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety.

Acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the "swing".
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a "can-do" attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.