Experienced Shift Manager

McDonald's; City of Plattsburgh (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fast food chain in Plattsburgh is seeking a Swing Manager to lead daily shifts, ensuring fast and friendly service while maintaining high standards for Quality, Service, and Cleanliness. The ideal candidate will manage operations, oversee crew, and focus on team development. This role requires strong leadership, a flexible schedule, and the ability to work in a fast-paced environment. Join a dynamic team dedicated to customer satisfaction and operational excellence.

Qualifications

• Previous leadership in hospitality or retail is often preferred.
• Strong people skills, a can-do attitude, and commitment to high standards are essential.
• Ability to work in a fast-paced and sometimes stressful environment.

Responsibilities

• Inspire and direct crew and other managers, leading by example.
• Manage daily operations including inventory, orders, and waste.
• Ensure fast, accurate, and friendly service to meet quality standards.
• Schedule and train new members while fostering a positive environment.
• Oversee food safety, cleanliness, and restaurant security.

Skills

Leadership

Strong people skills

Flexibility

Commitment to high standards

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety, acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the “swing”.
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a “can-do” attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.