Experienced Shift Manager

McDonald's; Greenland (NH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fast food chain is seeking a Swing Manager to oversee shifts, ensuring quality service and operations management. This role entails inspiring a team, managing inventory and sales, and maintaining high standards of cleanliness and food safety. Previous experience in hospitality or retail is preferred, along with strong people skills and a commitment to customer satisfaction. Flexibility to work varied shifts is essential to meet the restaurant's needs.

Qualifications

• Preferred experience in hospitality or retail leadership.
• Strong people skills and a positive attitude required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Inspire and direct crew and other managers.
• Manage daily operations including inventory and sales.
• Ensure fast and friendly customer service.
• Train new employees and foster a positive environment.
• Oversee food safety and cleanliness.

Skills

Leadership

Operations Management

Customer Service

Team Management

Food Safety Oversight

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety.

Acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the "swing".
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a "can-do" attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.