Experienced Shift Manager

McDonald's; Portsmouth (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fast-food restaurant is seeking a Swing Manager in Portsmouth, New Hampshire. The Swing Manager will oversee daily shifts, ensuring high standards for quality, service, and cleanliness by managing operations and leading the team. Responsibilities include inspiring crew members, handling inventory, and ensuring customer satisfaction. Ideal candidates will have previous leadership experience in hospitality or retail, strong people skills, and the ability to thrive in a fast-paced environment while managing varied shifts.

Qualifications

• Experience in leadership roles within hospitality or retail.
• Strong interpersonal and people skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Inspire and direct crew and managers, leading by example.
• Manage daily operations, including inventory and sales targets.
• Ensure fast and friendly service to meet QSC standards.
• Schedule and train new team members.

Skills

Leadership

Operational management

Customer service

Team management

Safety standards

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety, acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the “swing”.
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a “can-do” attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.