Experienced Shift Manager

McDonald's; Tilton (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

A prominent fast-food chain is seeking a Swing Manager in Tilton, NH, who will lead daily shifts, ensuring excellent service and operational standards. This role involves inspiring the team, managing inventory, scheduling, and ensuring customer satisfaction. Ideal candidates should have strong people skills and experience in hospitality or retail. Flexibility to work varied shifts is essential. The position offers a dynamic work environment.

Qualifications

• Previous leadership in hospitality or retail is often preferred.
• A fast-paced, team-focused environment during peak times.
• Ability to inspire and direct crew and other managers.

Responsibilities

• Inspire and direct crew and managers, leading by example.
• Manage daily tasks including inventory and meeting sales targets.
• Ensure fast, accurate, and friendly service to meet QSC standards.
• Schedule and train new members, fostering a positive environment.
• Oversee food safety, cleanliness, and restaurant security.

Skills

Strong people skills

Leadership ability

Flexible schedule

Commitment to high standards

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety, acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the “swing”.
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a “can-do” attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.