Experienced Shift Manager

McDonald's; Rochester (NH); On-site; USD 42,000 - 55,000; Full time

Job summary

A global fast-food chain seeks an Experienced Shift Manager to lead daily operations in Rochester, NH. The role involves managing the crew, ensuring quality service, and meeting sales goals while prioritizing team development and customer satisfaction. Candidates should have leadership experience in hospitality or retail and exhibit strong people skills with a commitment to high standards. Flexibility is essential for varied shifts, creating a dynamic work environment focused on fast, friendly service.

Qualifications

• Previous leadership experience in hospitality or retail.
• Strong people skills and a 'can-do' attitude required.
• Ability to handle fast-paced and sometimes stressful environments.

Responsibilities

• Inspire and direct crew and managers, leading by example.
• Manage daily tasks, including inventory and meeting sales targets.
• Ensure fast, accurate, and friendly service to meet QSC standards.
• Schedule, train new members, and foster a positive environment.
• Oversee food safety, cleanliness, and restaurant security.

Skills

Leadership

Strong people skills

Flexibility

Commitment to high standards

Job description

Join to apply for the Experienced Shift Manager role at McDonald's

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety, acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to "Swing"

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the "swing".
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a "can-do" attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Restaurants