Experienced IT Help Desk Technician

Los-Rios-Community-College-District; Folsom (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

Los Rios Community College District is seeking an experienced Help Desk Technician to support campus and district IT operations. The role involves processing requests, clarifying needs, and assigning tickets to Information Services staff.

The position requires an associate degree or equivalent certificate and relevant experience, with emphasis on equity and inclusive service delivery within a diverse educational environment.

Qualifications

• Associate degree in computer sciences or a closely related field (or completion of an equivalent certificate program) and one years' experience directly related to job duties; OR two years' experience directly related to job duties; OR a combination of training and/or experience totaling four years that is likely to have provided the required level of knowledge and abilities.

Responsibilities

• Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person.
• Creates and distributes reports related to work requests and technicians' schedules.
• Issues routine recurring work orders and special work orders as needed.
• Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians.

Skills

Customer service

Help desk

Attention to detail

Education

Associate degree in computer sciences or closely related field

Job description

Los Rios Community College District is seeking an experienced Help Desk Technician to support campus and district IT operations. The role involves processing requests, clarifying needs, and assigning tickets to Information Services staff.

The position requires an associate degree or equivalent certificate and relevant experience, with emphasis on equity and inclusive service delivery within a diverse educational environment.