Senior Information Technology Technician - Help Desk (Temporary)

Los Rios Community College District; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Los Rios Community College District seeks a lead technician to coordinate Information Services work requests, oversee schedules, and guide technicians. The role emphasizes leadership, accuracy, and cross-campus collaboration in a dynamic environment.

You will manage telecom assets, update PeopleSoft-based records, and produce actionable reports for stakeholders while maintaining service quality and timely responses.

Qualifications

• Associate degree in computer science or closely related field and two years in Information Technology Technician II.
• Or an Associate degree plus four years of related experience in duties.
• Or a combination totaling six years of training/experience.
• Education must be from an accredited institution.

Responsibilities

• Process work requests from campuses and District Office and assign IT work requests.
• Create and distribute reports related to work requests and technicians' schedules.
• Follow up with customers and provide status updates on outstanding issues.
• Maintain ERM/PeopleSoft operations documentation and phone inventory.

Skills

Team leadership

Reporting & scheduling

Customer service

Education

Associate degree in computer science or related field

Completion of an equivalent certificate program

Tools

PeopleSoft ERP

Job description

Position Summary

This is the lead position in this class. Incumbents function as team leaders and/or technical specialists. Distinguished from the Technician I and II levels by the amount of responsibility, leadership and discretion exercised, expertise demonstrated, and complexity and scope of work performed.

For a detailed job description for this temporary posting click here.

Typical Duties

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system - PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.

Documents and tracks daily activities and status; acts as a focal point for requests, problems, and issues affecting the unit; and acts as lead for and participates in projects of considerable scope. Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system - PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.

Minimum Qualifications

EXPERIENCE/EDUCATION: An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and two years in class of Information Technology Technician II; OR , an Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and four years of experience directly related to job duties; OR , a combination of training and/or experience totaling six years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement Education Requirement:One year of education is equal to 30 semester units.)

Education must be from an accredited institution.

Required Application Documents

• Los Rios Community College District Application

Additional Instructions

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Only information listed on the application and transcripts (if requested) will be used to verify Minimum Qualifications.
• Applications stating see other documents e.g. "see resume"or "see transcripts" will be disqualified.
• Applications missing any required documentation will be disqualified.