Temporary Help Desk Specialist (Higher Ed IT)

Talentify

Loma Linda (CA)

On-site

USD 42,000 - 64,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Talentify is seeking a Help Desk Specialist in California to provide initial response to inquiries and trouble reports. You will investigate and resolve software/hardware issues or escalate to the appropriate technical staff.

You will work with the desktop support group to purchase and track hardware and software for end users. The role requires an Associate's Degree (or equivalent experience) with at least one year in IT support and two years of technical experience preferred.

Qualifications

Associate's Degree required; experience may be considered in lieu of degree.
Minimum two years of technical experience preferred.
Minimum one year of experience required.
Experience in higher education technical support strongly preferred.
Able to write reports, business correspondence, and procedure manuals.
Must read, write, and communicate effectively in English; professional in-person, written, and telephonic communication.

Responsibilities

Assist customers by providing initial response to inquiries and trouble reports.
Investigate and resolve software and hardware issues or escalate to appropriate staff.
Collaborate with the desktop support group to purchase and track hardware and software for end users.
Perform other duties as needed.