School IT Help Desk Specialist

El Dorado County Office of Education; Placerville (CA); On-site; USD 62,000 - 81,000; Full time

Job summary

El Dorado County Office of Education seeks a Help Desk Technician to provide frontline IT support for staff and students. Under supervision, you will handle calls, emails, and ticketing to resolve technical issues and guide users on various software and hardware.

The role emphasizes setup, configuration, and ongoing maintenance, with opportunities to work across different technologies and report on resolution progress. This is a full-time position with a comprehensive benefits package.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of professional IT support or help desk experience.

Responsibilities

• Provide technical support for staff and students in a call center environment via phone, email, and ticketing system.
• Assist staff and students with setup, configuration, and maintenance of technology, equipment and software.
• Guide staff on the use of a broad range of products and services; prepare progress reports; operate AV equipment.

Education

High school diploma or equivalent

Job description

El Dorado County Office of Education seeks a Help Desk Technician to provide frontline IT support for staff and students. Under supervision, you will handle calls, emails, and ticketing to resolve technical issues and guide users on various software and hardware.

The role emphasizes setup, configuration, and ongoing maintenance, with opportunities to work across different technologies and report on resolution progress. This is a full-time position with a comprehensive benefits package.