Information Technology Technician I - Help Desk (Temporary)

Los-Rios-Community-College-District; Folsom (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

Los Rios Community College District is seeking an experienced Help Desk Technician to support campus and district IT operations. The role involves processing requests, clarifying needs, and assigning tickets to Information Services staff.

The position requires an associate degree or equivalent certificate and relevant experience, with emphasis on equity and inclusive service delivery within a diverse educational environment.

Qualifications

• Associate degree in computer sciences or a closely related field (or completion of an equivalent certificate program) and one years' experience directly related to job duties; OR two years' experience directly related to job duties; OR a combination of training and/or experience totaling four years that is likely to have provided the required level of knowledge and abilities.

Responsibilities

• Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person.
• Creates and distributes reports related to work requests and technicians' schedules.
• Issues routine recurring work orders and special work orders as needed.
• Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians.

Skills

Customer service

Help desk

Attention to detail

Education

Associate degree in computer sciences or closely related field

Job description

This is an experienced technician. Under some supervision, incumbents perform a variety of Help Desk duties. For a detailed job description for this temporary posting click here.

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system – PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.

EXPERIENCE/EDUCATION:

An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and one years' experience directly related to job duties; OR , two years' experience directly related to job duties; OR , a combination of training and/or experience totaling four years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)

Education must be from an accredited institution.

Before You Apply:

Follow the steps below to ensure your application is complete and ready for review. Applicants not following the guidelines below may be disqualified. Do not submit additional materials not requested or you may be disqualified.

Required Application Documents:

Applicants must submit the following

1. Los Rios Community College District Application

Additional Instructions:

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Only information listed on the application and transcripts (if requested) will be used to verify Minimum Qualifications.
• Applications stating see other documents e.g. “see resume”or “see transcripts” will be disqualified.
• Applications missing any required documentation will be disqualified.