Senior Information Technology Technician - Help Desk (Temporary)

Los-Rios-Community-College-District; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Los Rios Community College District seeks a lead Information Technology Technician to supervise IT work requests, assign tasks, and coordinate reports across campuses. The role emphasizes leadership, technical expertise, and effective communication with customers and district staff.

You will monitor ongoing work, assist technicians, manage phone inventories, and ensure PeopleSoft documentation remains accessible for district-wide use.

Qualifications

• Associate degree in computer sciences or related field or equivalent certificate with IT experience.
• Two years in class of Information Technology Technician II.
• Education from an accredited institution is required.

Responsibilities

• Process work requests from campuses and District Office; clarify requests and assign IT Work Requests.
• Create and distribute reports related to work requests and technicians' schedules.
• Issue routine and special work orders; follow up with customers and provide status updates.
• Monitor progress and input resolutions by vendors or non-Los Rios technicians.
• Assist technicians with information, referrals, and questions.
• Maintain phone numbers database district-wide and generate reports.
• Maintain ERM (PeopleSoft) docs online for district-wide access.
• Maintain and issue telecom equipment; issue phones and track inventory.
• Perform related duties as required.

Skills

Team leadership

Technical specialization

Reporting

Customer communication

Education

Associate degree in Computer Science or closely related field

Equival ent certificate program

Accredited educational institution

Tools

PeopleSoft ERP

Job description

This is the lead position in this class. Incumbents function as team leaders and/or technical specialists. Distinguished from the Technician I and II levels by the amount of responsibility, leadership and discretion exercised, expertise demonstrated, and complexity and scope of work performed.

For a detailed job description for this temporary posting click here.

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system – PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians' schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system – PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.

EXPERIENCE/EDUCATION:

An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and two years in class of Information Technology Technician II;

OR

an Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and four years of experience directly related to job duties;

OR

a combination of training and/or experience totaling six years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)

Education must be from an accredited institution.