Information Technology Technician I - Help Desk (Temporary)

Los Rios Community College District; Folsom (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Los Rios Community College District is seeking an experienced Help Desk technician to handle a variety of duties under supervision. The role involves processing campus and district work requests, generating reports, and coordinating with IT staff.

The position requires an associate degree in computer science or related field and 1–2 years of related experience. Typical duties include maintaining phone inventories, ERM/PeopleSoft documentation, and handling telecom equipment as needed.

Qualifications

• Associate degree in computer science or closely related field or equivalent certificate program.
• One year of experience directly related to job duties; or two years of related experience; or four years total training/experience.

Responsibilities

• Process work requests from campuses and District Office; clarify requests if needed and assign Information Services WorkRequests to appropriate person.
• Create and distribute reports related to work requests and technicians' schedules.
• Issue routinerecurring work orders and special work orders as needed.
• Follow up with customers, provide status updates, and refer to IT staff for technical questions.
• Monitor work in progress and document resolutions from vendors and non-Los Rios technicians.
• Assist technicians by providing information, clarification, or referrals as needed.
• Assign phone numbers District-wide and maintain phone inventory reports.
• Maintain ERM (PeopleSoft) operations documentation for district access.
• Maintain and issue telecom equipment and phones from inventory.

Education

Associate degree in computer science or closely related field

Job description

Position Summary

This is an experienced technician. Under some supervision,incumbents perform a variety of Help Desk duties.

For a detailed job description for this temporary postingclick here .

Typical Duties

Processes work requests from campuses and/or District Office;clarifies requests if needed and assigns Information Services WorkRequests to appropriate person. Creates and distributes reportsrelated to work requests and technicians' schedules. Issues routinerecurring work orders and special work orders as needed. Follows upwith customers, answers questions, provides status updates, andmakes referrals to assigned IT personnel for answers to technicalquestions. Monitors work in progress and records or inputs workresolution by outside vendors and non-Los Rios technicians. Assiststechnicians by providing information, clarification, or referralsas needed. Assigns phone numbers District-wide and maintains thedatabase for Los Rios phone numbers and produces reports from thisdatabase. Maintains ERM (enterprise resource management system –PeopleSoft) operations documentation on-line for District-wideaccess. Maintains and issues telecom equipment; issues phones frominventory to technicians; and tracks and maintains phone inventory.Performs related duties as required.

Minimum Qualifications

EXPERIENCE/EDUCATION: An Associate degree in computersciences or closely related field (or completion of an equivalentcertificate program) and one years' experience directly related tojob duties; OR, two years' experience directly related tojob duties; OR, a combination of training and/or experiencetotaling four years that is likely to have provided the requiredlevel of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to andunderstanding of the diverse academic, socioeconomic, cultural,disability, gender identity, sexual orientation, and ethnicbackgrounds of community college students, including those withphysical or learning disabilities as it relates to differences inlearning styles; and successfully foster and support an inclusiveeducational and employment environment.

( Experience Requirement: One year of experience is equalto 12 months of experience at 40 hours per week. Applicablepart-time experience will be converted to the full-time equivalentfor purposes of meeting the experience requirement. EducationRequirement: One year of education is equal to 30 semesterunits.)

Education must be from an accredited institution.