Senior IT Service Desk Lead

Los-Rios-Community-College-District; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Los Rios Community College District seeks a lead Information Technology Technician to supervise IT work requests, assign tasks, and coordinate reports across campuses. The role emphasizes leadership, technical expertise, and effective communication with customers and district staff.

You will monitor ongoing work, assist technicians, manage phone inventories, and ensure PeopleSoft documentation remains accessible for district-wide use.

Qualifications

• Associate degree in computer sciences or related field or equivalent certificate with IT experience.
• Two years in class of Information Technology Technician II.
• Education from an accredited institution is required.

Responsibilities

• Process work requests from campuses and District Office; clarify requests and assign IT Work Requests.
• Create and distribute reports related to work requests and technicians' schedules.
• Issue routine and special work orders; follow up with customers and provide status updates.
• Monitor progress and input resolutions by vendors or non-Los Rios technicians.
• Assist technicians with information, referrals, and questions.
• Maintain phone numbers database district-wide and generate reports.
• Maintain ERM (PeopleSoft) docs online for district-wide access.
• Maintain and issue telecom equipment; issue phones and track inventory.
• Perform related duties as required.

Skills

Team leadership

Technical specialization

Reporting

Customer communication

Education

Associate degree in Computer Science or closely related field

Equival ent certificate program

Accredited educational institution

Tools

PeopleSoft ERP

Job description

Los Rios Community College District seeks a lead Information Technology Technician to supervise IT work requests, assign tasks, and coordinate reports across campuses. The role emphasizes leadership, technical expertise, and effective communication with customers and district staff.

You will monitor ongoing work, assist technicians, manage phone inventories, and ensure PeopleSoft documentation remains accessible for district-wide use.