Digital-First Teller: Customer Service & Transactions

M&T Bank Corporation; Avon (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank Corporation in Avon, CT seeks a Branch Customer Service Associate to deliver exceptional support at the teller window and in the lobby, guiding customers through transactions and digital tools.

You will balance cash, process routine account services, assist with AML/KYC compliance, and coordinate with banking partners to address customer needs while maintaining risk controls and a welcoming in-person experience.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greeting customers and addressing immediate needs.
• Balance and process customer transactions efficiently following policy.
• Resolve escalated account services issues and log complaints.
• Transition sales opportunities to banking partners.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance and AML/KYC activities.
• Ensure compliance with risk controls and regulatory standards.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Digital literacy

Education

High school diploma or GED

Bilingual (preferred)

Tools

Data entry

Cash handling

Internet usage

Job description

M&T Bank Corporation in Avon, CT seeks a Branch Customer Service Associate to deliver exceptional support at the teller window and in the lobby, guiding customers through transactions and digital tools.

You will balance cash, process routine account services, assist with AML/KYC compliance, and coordinate with banking partners to address customer needs while maintaining risk controls and a welcoming in-person experience.