Customer Experience Teller (Digital Banking)

M&T Bank Corporation; Vergennes (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Vergennes, VT is seeking a Branch Associate to deliver exceptional customer service, handle transactions, and guide customers through digital and in-branch banking options.

You will balance cash, process transactions, assist with account maintenance, and escalate issues while maintaining compliance with policies and controls. This role emphasizes empathy, adaptability, and teamwork to support the bank’s community presence.

Qualifications

• High school diploma or GED required.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized and able to manage time effectively.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address customers' needs.
• Balance and process transactions accurately following policy.
• Own escalated account service issues to resolution and log complaints.
• Assist with branch operations and maintenance tasks as assigned.
• Ensure compliance with AML/BSA/KYC and risk controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Education

High school diploma or GED

Job description

M&T Bank Corporation in Vergennes, VT is seeking a Branch Associate to deliver exceptional customer service, handle transactions, and guide customers through digital and in-branch banking options.

You will balance cash, process transactions, assist with account maintenance, and escalate issues while maintaining compliance with policies and controls. This role emphasizes empathy, adaptability, and teamwork to support the bank’s community presence.