Customer-Centric Teller & Digital Solutions Pro

M&T Bank; United States; On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a customer-focused branch associate in Vernon, CT. You will provide frontline service, balance and post transactions, and guide customers through digital and in-branch solutions.

The role emphasizes empathy, risk awareness and accurate record-keeping in a fast-paced retail environment. Ideal candidates bring a high school diploma or GED, plus strong communication, organization and time management skills.

Qualifications

• High school diploma or GED; related data entry or cash handling experience helpful.
• Proven verbal communication skills and interpersonal abilities are essential.
• Demonstrated exceptional customer service and strong organizational skills.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Balance and process transactions accurately and efficiently per policy.
• Educate customers through demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Escalate and log customer complaints, assisting toward resolution.
• Transition sales opportunities and refer to appropriate banking partner.
• Perform branch operations such as cash handling, vault, ATM, or wires.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet proficiency

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer-focused branch associate in Vernon, CT. You will provide frontline service, balance and post transactions, and guide customers through digital and in-branch solutions.

The role emphasizes empathy, risk awareness and accurate record-keeping in a fast-paced retail environment. Ideal candidates bring a high school diploma or GED, plus strong communication, organization and time management skills.