Digital-First Teller: Customer Experience & Transactions

M&T Bank Corporation; Vernon (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank Corporation, located in Vernon, Connecticut, seeks a branch associate focused on delivering exceptional customer service and accurate transaction processing. You will engage customers, balance cash, and support daily branch operations while ensuring compliance with AML/BSA/KYC requirements.

The role emphasizes empathy, digital fluency, and teamwork within a customer-centric banking environment.

Qualifications

• High school diploma or GED required; data entry and cash handling experience preferred.
• Proven verbal communication skills and strong interpersonal abilities.
• Proficient with internet technologies and digital tools; able to balance accuracy with speed.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Balance and process customer transactions accurately and efficiently per bank policy.
• Address escalated account service issues and log all customer concerns.
• Identify and transition sales opportunities to the appropriate banking partner.
• Conduct branch operational tasks (cash orders, vault, ATM, wires) as needed.
• Perform AML/BSA/KYC related activities and maintain compliance.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Digital literacy

Bilingual

Education

High school diploma or GED

Job description

M&T Bank Corporation, located in Vernon, Connecticut, seeks a branch associate focused on delivering exceptional customer service and accurate transaction processing. You will engage customers, balance cash, and support daily branch operations while ensuring compliance with AML/BSA/KYC requirements.

The role emphasizes empathy, digital fluency, and teamwork within a customer-centric banking environment.