Customer-Centric Teller: Digital Services & Transactions

M&T Bank; Waterbury (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Waterbury, VT is seeking a Branch Customer Service Associate to deliver outstanding service in a fast-paced environment. You will handle transactions, assist customers with digital tools, and support lobby engagement while ensuring accuracy and compliance.

You will balance cash, complete account maintenance tasks, and escalate complex issues to the appropriate partner channels, contributing to a welcoming, efficient branch experience.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Strong verbal and interpersonal communication skills.
• Excellent customer service and organizational abilities.
• Time management and prioritization skills.
• Proficient with basic internet tools and data entry for transactions.

Responsibilities

• Provide differentiated customer service by understanding needs and delivering solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following policy.
• Resolve escalated account issues and log complaints in the system.
• Transition sales opportunities to appropriate banking partners.
• Handle branch operations like cash ordering, vault, ATM, and wires.
• Perform customer/account maintenance and AML/KYC activities.
• Maintain compliance and promote the M&T Bank brand.

Skills

Verbal communication

Interpersonal skills

Customer service

Organized

Time management

Prioritization

Internet literacy

Education

High school diploma or GED with 6 months customer service

Bilingual depending on branch needs

Job description

M&T Bank in Waterbury, VT is seeking a Branch Customer Service Associate to deliver outstanding service in a fast-paced environment. You will handle transactions, assist customers with digital tools, and support lobby engagement while ensuring accuracy and compliance.

You will balance cash, complete account maintenance tasks, and escalate complex issues to the appropriate partner channels, contributing to a welcoming, efficient branch experience.