Experience Team Member: Leasing & Customer Experience

The Scion Group; Birmingham (AL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k Matching

Paid Time Off

Paid Maternal Leave

Job summary

The Scion Group is seeking an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at a Birmingham property. This role thrives in a fast-paced, collegiate environment with strong interpersonal and problem-solving skills.

The ETM location is at the assigned property and requires daytime hours with on-call rotation; a discretionary annual bonus and standard benefits are offered to support a positive, guest-focused experience.

Qualifications

• Customer-centric mindset
• Agility & flexibility in a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods
• Job location is at the assigned property. Working hours daytime business hours and after hour on-call rotation

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility

Communication

Reliability

Flexibility

On-call rotation

Job description

The Scion Group is seeking an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at a Birmingham property. This role thrives in a fast-paced, collegiate environment with strong interpersonal and problem-solving skills.

The ETM location is at the assigned property and requires daytime hours with on-call rotation; a discretionary annual bonus and standard benefits are offered to support a positive, guest-focused experience.