Leasing & Experience Specialist — Student Living

The Scion Group; West Lafayette (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Discretionary annual bonus

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group in West Lafayette, IN is hiring an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service in a fast-paced student living environment.

As an ETM you will engage residents, conduct community tours, support sales initiatives, handle office duties and assist with events and marketing opportunities, while delivering exceptional customer experiences daily.

Qualifications

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer service

Sales support

Marketing support

Relationship building

Interpersonal skills

Job description

The Scion Group in West Lafayette, IN is hiring an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service in a fast-paced student living environment.

As an ETM you will engage residents, conduct community tours, support sales initiatives, handle office duties and assist with events and marketing opportunities, while delivering exceptional customer experiences daily.