Experience Success Specialist

Hope’s Global Getaways; Wyoming (MI); À distance; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible scheduling

Training provided

Travel discounts

Professional development resources

Incentives

Education on suppliers and products

Team support

Résumé du poste

Hope’s Global Getaways is seeking organized, service-focused individuals to join our remote team as Experience Success Specialists. You will help clients move from vacation ideas to well-coordinated plans by researching options, organizing details, and providing consistent guidance throughout the process.

This fully remote role offers flexible scheduling and training, with an emphasis on helping clients and growing knowledge of destinations, suppliers, and travel products.

Qualifications

• Excellent written and verbal communication abilities.
• Professional, supportive, service-oriented approach.
• Strong organizational skills and attention to detail.
• Comfortable researching online and evaluating options.
• Able to manage multiple client requests and timelines.
• Reliable time-management and follow-through.
• Flexible and resourceful when plans change.
• Independent work style with responsibility.
• Willingness to learn supplier systems and booking tools.
• Basic computer proficiency and reliable internet access.
• Must be 18+ and eligible to work from remote eligible countries.

Responsabilités

• Gather information about client goals, preferred destinations, travel dates, spending range, interests, and special considerations.
• Explore resorts, hotels, cruises, transportation, tours, excursions, and vacation packages that fit individual requests.
• Help clients understand available choices and identify options that align with their priorities.
• Coordinate approved services using designated supplier platforms and booking resources.
• Monitor confirmations, important dates, outstanding information, and upcoming planning milestones.
• Keep clients updated as arrangements progress and follow up when decisions or additional details are needed.
• Support routine modifications, questions, and service requests as they arise.
• Maintain complete client records while continuing to grow destination and supplier knowledge.

Connaissances

Communication skills

Customer service mindset

Organizational skills

Online research

Multitasking

Time management

Independence

Flexibility

Digital platforms

Basic computer skills

Description du poste

Role Summary

We are seeking organized, service-focused individuals to join our remote team as Experience Success Specialists. In this role, you will help clients move from initial vacation ideas to well-coordinated plans by researching options, organizing details, and providing consistent guidance throughout the process.

This opportunity is ideal for individuals who enjoy helping people make decisions, keeping track of important information, and ensuring each client receives a smooth and positive planning experience. Previous professional travel experience is not required. Training and ongoing resources are available.

Key Responsibilities

• Gather information about client goals, preferred destinations, travel dates, spending range, interests, and special considerations.
• Explore resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages that fit individual requests.
• Help clients understand available choices and identify options that align with their priorities.
• Coordinate approved services using designated supplier platforms and booking resources.
• Monitor confirmations, important dates, outstanding information, and upcoming planning milestones.
• Keep clients updated as arrangements progress and follow up when decisions or additional details are needed.
• Support routine modifications, questions, and service requests as they arise.
• Maintain complete client records while continuing to grow destination and supplier knowledge.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals with no previous professional travel experience
• Continued supplier, destination, and product education
• Access to team support and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen customer experience, planning, and coordination skills

Qualifications

• Strong written and verbal communication skills
• Professional, supportive, and service-oriented approach
• Strong organizational skills and careful attention to detail
• Comfortable conducting online research and evaluating options
• Ability to keep multiple client requests, timelines, and follow-ups organized
• Reliable time-management and follow-through skills
• Flexible and resourceful when plans or client needs change
• Comfortable working independently and managing responsibilities
• Willingness to learn supplier systems, booking tools, and digital platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying countries