Travel Client Experience Specialist

Hope’s Global Getaways; Vallejo (CA); A distancia; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training provided

Professional development resources

Incentives and recognition

Descripción de la vacante

Hope’s Global Getaways is seeking organized Travel Client Experience Specialists for a remote, flexible role. You will assist clients in exploring vacation ideas, evaluating options, and coordinating travel details.

Training and ongoing support are provided to help you build destination and supplier knowledge while maintaining organized client records. Ideal candidates are client-focused with strong communication and research skills, capable of handling multiple requests and timelines

Formación

• Excellent written and verbal communication.
• Strong organization and detail orientation.
• Able to manage multiple client requests and timelines.

Responsabilidades

• Learn client destination interests and dates.
• Research hotels, resorts, cruises, transport, tours, packages.
• Narrow down suitable choices and explain features.
• Coordinate approved travel services through supplier platforms.
• Review confirmations, schedules, and deadlines for accuracy.
• Stay in touch with clients regarding updates and next steps.
• Assist with routine questions and service requests.
• Maintain organized client records and knowledge base.

Conocimientos

Written & verbal comms

Organization

Detail orientation

Independent work

Time management

Research skills

Herramientas

Booking systems

Supplier tools

Descripción del empleo

Position Summary

We are seeking organized, service-minded individuals to join our remote team as Travel Client Experience Specialists. In this role, you will support clients as they explore vacation ideas, evaluate available choices, and coordinate the details needed for a well-planned trip.

You will serve as a reliable point of contact throughout the planning process, helping keep information organized, questions answered, and next steps clear. Previous professional travel experience is not required. Training, supplier education, and continued support are provided.

Your Responsibilities

• Learn about each client's destination interests, preferred dates, spending range, vacation style, and special considerations.
• Research hotels, resorts, cruises, transportation, tours, excursions, attractions, and vacation packages.
• Narrow down suitable choices and explain relevant features, inclusions, and planning considerations.
• Coordinate approved travel services through designated supplier platforms and booking resources.
• Review confirmations, reservation details, schedules, and important deadlines for accuracy.
• Stay in touch with clients regarding updates, outstanding information, and upcoming planning steps.
• Assist with routine changes, questions, and service requests as plans develop.
• Maintain organized client records while continuing to build destination and supplier knowledge.

Opportunity Details

• Remote opportunity with flexible scheduling
• Independent work structure rather than a traditional hourly or salaried employee position
• Training available for individuals new to the travel industry
• Ongoing supplier, destination, and product education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel-related discounts and industry benefits
• Continued opportunities to build client-service and planning expertise

Qualifications

• Strong written and verbal communication skills
• Professional, approachable, and client-focused demeanor
• Strong organizational skills and careful attention to detail
• Comfortable researching and reviewing information online
• Ability to manage several client requests and timelines at once
• Reliable follow-through and good time-management habits
• Resourceful when handling routine questions or planning issues
• Comfortable working independently and taking ownership of responsibilities
• Willingness to learn booking systems, supplier tools, and digital platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region