Customer Experience Representative

Hope’s Global Getaways; Lebanon (TN); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance incentives

Travel discounts

Remote work

Job summary

Hope’s Global Getaways is recruiting Customer Experience Representatives to help clients plan vacations from a fully remote position. You will research options, coordinate services, and provide clear support throughout the process.

The role suits people who enjoy helping others, paying attention to detail, and working independently. Training is provided with ongoing mentorship and opportunities for professional development, including travel-related benefits.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Able to research and compare options online.
• Self-motivated and able to work independently.
• Willingness to learn digital tools and supplier platforms.
• Must be 18+ and reside in eligible regions.

Responsibilities

• Learn clients' travel goals, dates, budget, and requests.
• Explore hotels, cruises, and packages that fit client needs.
• Assist clients by reviewing options and coordinating services.
• Organize bookings, confirmations, and itineraries.
• Respond to routine questions and update on changes.
• Keep client records accurate and expand supplier knowledge.

Skills

Written communication

Verbal communication

Organization

Research online

Problem solving

Multi-tasking

Self-motivated

Digital tools readiness

Basic computer skills

Attention to detail

Customer focus

Tools

CRM software

Job description

About the Role

We are looking for personable, organized individuals to join our remote team as Customer Experience Representatives. In this position, you will help clients navigate vacation planning by researching options, coordinating requested services, and providing clear support throughout the process.

This opportunity is a good fit for individuals who enjoy working with people, managing details, solving routine issues, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Learn about each client's travel goals, preferred destinations, dates, budget, and special requests.
• Explore hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages that fit client needs.
• Assist clients with reviewing options and coordinating selected services through approved supplier resources.
• Organize booking details, confirmations, schedules, and itinerary information.
• Respond to routine questions, communicate updates, follow up on pending items, and help with standard changes when needed.
• Keep client records accurate and continue developing supplier and destination knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and customer-focused approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and problem-solving skills
• Ability to manage multiple client needs and priorities
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions