Client Journey Coordinator

Hope’s Global Getaways; Livonia (MI); À distance; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Remote work

Training resources

Performance-based incentives

Travel discounts

Professional development resources

Résumé du poste

Hope’s Global Getaways is seeking organized, client-focused individuals to join our remote team as Client Journey Coordinators. You will guide clients through vacation planning by gathering details, researching options, coordinating services, and maintaining clear communication throughout.

This role emphasizes helping others, managing timelines, and delivering a smooth client experience. No prior professional travel experience is required; training and ongoing support are provided.

Qualifications

• Strong written and verbal communication skills.
• Professional and customer-focused approach.
• Strong organization and attention to detail.
• Ability to manage multiple timelines, client needs, and follow-up items.

Responsabilités

• Learn about each client's destinations, dates, budget, interests, and considerations.
• Research resorts, hotels, cruises, transportation, tours, and vacation packages.
• Organize and present suitable options based on client needs.
• Coordinate requested services using approved supplier resources and booking systems.
• Track confirmations, deadlines, information, and milestones.
• Keep clients informed about progress and next steps.
• Assist with routine changes, questions, and service requests as plans evolve.
• Maintain accurate records and expand knowledge of destinations and suppliers.

Connaissances

Strong written and verbal comms

Professional and customer-focused

Strong organization and attention to细

Time management and follow-through

Independent work

Description du poste

Role Overview

We are seeking organized, people-focused individuals to join our remote team as "Client Journey Coordinators". In this role, you will help clients move through each stage of vacation planning by gathering key details, researching appropriate options, coordinating selected services, and keeping communication clear along the way.

This opportunity is a good fit for individuals who enjoy helping others, managing timelines, staying on top of details, and creating a smooth client experience. Previous professional travel experience is not required. Training and ongoing support are available.

What You'll Do

• Learn about each client's preferred destinations, travel dates, budget, interests, and special considerations.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Organize and present suitable options based on individual client needs.
• Coordinate requested services using approved supplier resources and booking systems.
• Track confirmations, deadlines, outstanding information, and important planning milestones.
• Keep clients informed about progress, upcoming decisions, and next steps.
• Assist with routine changes, questions, and service requests as plans evolve.
• Maintain accurate records and continue expanding knowledge of destinations and supplier offerings.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Training available for individuals with no prior professional travel experience
• Ongoing supplier and destination education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen planning, communication, and client-service skills

Qualifications

• Strong written and verbal communication skills
• Professional and customer-focused approach
• Strong organization and attention to detail
• Comfortable researching and reviewing options online
• Ability to manage multiple timelines, client needs, and follow-up items
• Strong time-management and follow-through skills
• Adaptable when plans or priorities change
• Self-motivated and comfortable working independently
• Willingness to learn digital tools, booking systems, and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region