Travel Support Specialist

Hopesglobalgetaways; Parma (OH); À distance; USD 21 000 - 34 000; Plein temps

Résumé du poste

Hope’s Global Getaways is seeking dependable Travel Support Specialists to join our remote team. In this role you will research options, coordinate services, answer routine questions, and keep important details on track throughout the vacation-planning process.

No prior travel experience is required; we provide training, supplier education, and ongoing support. This is a fully remote, flexible opportunity with access to team guidance and opportunities to develop planning and organizational

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple client requests.
• Strong follow-up and time-management.
• Self-motivated and able to work independently.
• Willingness to learn supplier systems and booking platforms.
• Must be at least 18 years old.
• Must be legally eligible to work in the United States.

Responsabilités

• Research hotels, resorts, cruises, transportation, tours, excursions, and vacation packages.
• Review suitable options and provide clear information to help clients move forward.
• Coordinate approved services through supplier resources and booking platforms.
• Track confirmations, reservation details, deadlines, and outstanding items.
• Follow up with clients for additional information or documentation.
• Assist with routine booking updates and changes.
• Maintain accurate records and build knowledge of destinations and suppliers.

Outils

Booking platforms

Supplier systems

Description du poste

Position Overview

We are looking for dependable, organized individuals to join our remote team as Travel Support Specialists. In this role, you will help clients throughout the vacation-planning process by researching options, coordinating requested services, answering routine questions, and keeping important details on track.

This opportunity is a good fit for individuals who enjoy helping others, solving everyday planning issues, and working with information carefully. Previous professional travel experience is not required. Training, supplier education, and ongoing support are available.

What You'll Handle

• Learn about client preferences, travel dates, budget range, destination interests, and special needs.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Review suitable options and provide clear information to help clients move forward with their plans.
• Coordinate approved services through designated supplier resources and booking platforms.
• Track confirmations, reservation details, deadlines, and outstanding items.
• Follow up with clients when additional information, decisions, or documentation are needed.
• Assist with routine booking updates, standard changes, and general planning questions.
• Maintain accurate records and continue developing knowledge of destinations, suppliers, and travel products.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Training available for individuals without previous professional travel experience
• Continued supplier and destination education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen customer support, organization, and planning skills

Qualifications

• Strong written and verbal communication skills
• Good organization and careful attention to detail
• Comfortable researching and reviewing information online
• Ability to manage multiple client requests and priorities
• Strong follow-up and time-management skills
• Able to adapt when plans, dates, or client needs change
• Self-motivated and comfortable working independently
• Willingness to learn supplier systems, booking platforms, and digital tools
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries