Experience Store Leader: Coach Teams, Drive Customer Delight

T-Mobile; Nashville (TN); On-site; USD 61,000 - 110,000; Full time

Benefits offered by this job

Stock grant and annual incentives

401(k) and employee stock purchase

Health, dental and vision insurance

Paid time off and holidays

Parental and family leave

Discounts: mobile service and transit

Job summary

T-Mobile’s Nashville Experience store seeks an Experience Associate Manager to help deliver an elevated service and sales experience. You will partner with the Experience Store Manager to support Sr. Mobile Experts, coach teams on new systems, and drive a roadmap designed for these locations.

You will train, mentor, and lead teams to deliver exceptional customer outcomes, while embracing new tools and processes. A strong focus on customer experience and performance will be essential to success.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Retail Associate Manager preferred.
• Care: 12+ months Associate Coach preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Problem solving

Customer service

Leadership

People management

Product knowledge

Feedback receptiveness

Sales

Sales metrics

Education

High school diploma

Job description

T-Mobile’s Nashville Experience store seeks an Experience Associate Manager to help deliver an elevated service and sales experience. You will partner with the Experience Store Manager to support Sr. Mobile Experts, coach teams on new systems, and drive a roadmap designed for these locations.

You will train, mentor, and lead teams to deliver exceptional customer outcomes, while embracing new tools and processes. A strong focus on customer experience and performance will be essential to success.