Experience Associate Manager: Elevate Service & Sales

T-Mobile; Lincoln (NE); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Parental and family leave

Family building benefits

Back-up care

Childcare subsidy

Tuition assistance

College coaching

Short- and long-term disability

Voluntary AD&D coverage

Voluntary life insurance

Voluntary disability insurance

Voluntary long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile is hiring an Experience Associate Manager to elevate the service and sales experience in a company-owned Experience store. You will support Sr. Mobile Experts, coach teams, and champion a product roadmap for these locations, to deliver the best customer experiences.

Experience in coaching and leading teams, with focus on customer outcomes, sales, and product knowledge, is essential for success in this role at T-Mobile.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Retail Associate Manager (Preferred)
• Care: 12+ mos. Associate Coach (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Age 18+

Authorized to Work in US

Education

High School Diploma/GED

Job description

T-Mobile is hiring an Experience Associate Manager to elevate the service and sales experience in a company-owned Experience store. You will support Sr. Mobile Experts, coach teams, and champion a product roadmap for these locations, to deliver the best customer experiences.

Experience in coaching and leading teams, with focus on customer outcomes, sales, and product knowledge, is essential for success in this role at T-Mobile.