Experience Store Lead — Coach, Sell, Elevate Service

T-MOBILE USA, Inc.; Oklahoma City (OK); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking an Experience Associate Manager for our new Experience stores, aimed at elevating service and sales while drawing on a team of experts. You will support Sr. Mobile Experts and lead by coaching and applying a focused product roadmap for these locations.

The role emphasizes mentoring teams, adopting new tools, delivering superior customer experiences, and driving sales outcomes in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Retail Associate Manager preferred.
• Care: 12+ mos. Associate Coach preferred.
• Coaching, communication, problem solving, customer service, leadership, people management, product knowledge, feedback receptiveness, sales and sales metrics are essential capabilities.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Retail Associate Manager (Preferred)

Care: 12+ mos. Associate Coach (Preferred)

Job description

T-Mobile USA, Inc. is seeking an Experience Associate Manager for our new Experience stores, aimed at elevating service and sales while drawing on a team of experts. You will support Sr. Mobile Experts and lead by coaching and applying a focused product roadmap for these locations.

The role emphasizes mentoring teams, adopting new tools, delivering superior customer experiences, and driving sales outcomes in a dynamic retail environment.