Experience Store Lead: Coaching & Customer Experience

T-MOBILE USA, Inc.; Lee's Summit (MO); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and paid holidays

Parental and family leave

Family building benefits

Back-up care

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking an Experience Associate Manager to join our newest retail Experience stores, elevating service and sales for customers. You will partner with the Experience Store Manager and lead teams, coach peers, and champion new tools and a product roadmap for these locations.

Strong customer focus and sales drive are essential. You will train teams through curated curricula, drive performance, and deliver exceptional experiences that customers remember.

Qualifications

• High School Diploma/GED (Required)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Service

Leadership

People Management

Product Knowledge

Sales

Sales Metrics

Feedback

Problem Solving

Job description

T-Mobile USA, Inc. is seeking an Experience Associate Manager to join our newest retail Experience stores, elevating service and sales for customers. You will partner with the Experience Store Manager and lead teams, coach peers, and champion new tools and a product roadmap for these locations.

Strong customer focus and sales drive are essential. You will train teams through curated curricula, drive performance, and deliver exceptional experiences that customers remember.