In-Store Mobile Experience Leader

T-MOBILE USA, Inc.; Willow Grove (PA); On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise at company-owned Experience stores. The role uses new systems and a product roadmap designed for these locations, collaborating with Customer Service and Engineering to resolve customer pain points.

You will receive curated training to grow expertise, with team-based recognition tied to store results and sales performance across all customer touchpoints.

Qualifications

• High School Diploma or GED is required.
• Retail experience: 12+ months preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Customer Service

Sales

Product Knowledge

Multitasking

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise at company-owned Experience stores. The role uses new systems and a product roadmap designed for these locations, collaborating with Customer Service and Engineering to resolve customer pain points.

You will receive curated training to grow expertise, with team-based recognition tied to store results and sales performance across all customer touchpoints.