Experience Manager - Lead Beauty Guest Experience & Sales

Ulta Beauty, Inc.; West Jordan (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, guest coordinators, and managers. You will own the guest experience, retail and services performance, and cultivate a high-performing culture driven by Ulta Beauty's mission and values.

You will be accountable for NPS, guest satisfaction, and achieving annual sales goals while coaching staff, ensuring compliance, and delivering a premier guest experience across salons, boutiques, and retail areas.

Qualifications

• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.
• 2–3+ years of relevant fast-paced retail management experience.
• Proficient with POS systems, MS Office, and Apple devices.
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure and exercise good judgment.
• Flexible full-time schedule including days, evenings, weekends, and holidays.

Responsibilities

• Lead a high-performing team delivering top-line sales growth in retail and services.
• Drive profitability through operational excellence and cost control.
• Develop staffing plans leveraging forecast and payroll budgets.
• Coach and develop associates to enhance guest experience and sales.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales.

Skills

Communication

Collaboration

Organizational skills

Under pressure

Guest experience

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license where required by state

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, guest coordinators, and managers. You will own the guest experience, retail and services performance, and cultivate a high-performing culture driven by Ulta Beauty's mission and values.

You will be accountable for NPS, guest satisfaction, and achieving annual sales goals while coaching staff, ensuring compliance, and delivering a premier guest experience across salons, boutiques, and retail areas.