Experience Leader: Elevate Beauty & Guest Experience

Ulta Beauty, Inc.; Laurel (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental benefits

Vision benefits

Disability benefits

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and managers.

You will drive guest experience, manage services, boutiques, and retail sales, while ensuring customer satisfaction and adherence to policies. The role requires a passion for beauty, ability to coach and develop staff, and focus on performance metrics such as NPS and sales.

Qualifications

• Bachelor’s degree preferred; cosmetology licenses may be required by state law.
• Experience in retail management or salon services is desirable.
• Knowledge of brand and skincare categories is a plus.

Responsibilities

• Promote accountability to meet store goals across services, boutiques, and retail sales.
• Drive profitability through top-line sales and expense control.
• Schedule staffing to maximize productivity within payroll budgets.
• Develop strategies to improve underperforming service and sales metrics.
• Support and develop direct reports' clienteles.
• Perform makeup applications and skincare analysis to drive sales.
• Stay informed on industry trends and product benefits.
• Maintain regular attendance and enforce attendance policy.

Skills

Tech proficiency

Written communication

Collaboration

Organization

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license where required by state law

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and managers.

You will drive guest experience, manage services, boutiques, and retail sales, while ensuring customer satisfaction and adherence to policies. The role requires a passion for beauty, ability to coach and develop staff, and focus on performance metrics such as NPS and sales.