Experience Leader: Elevate Store Experience & Growth

PetSmart Store Support Group, Inc.; Vallejo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Vallejo, CA is seeking an Assistant Store Manager Customer Experience to lead and develop a high-performing team, uphold PetSmart’s guest-centric service standards, and drive store performance.

You will oversee daily operations, coordinate sales initiatives, and mentor associates, ensuring a safe, welcoming environment for pets and their families while delivering exceptional experiences.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.

Skills

Retail leadership

Customer experience

Computer proficiency

Job description

PetSmart in Vallejo, CA is seeking an Assistant Store Manager Customer Experience to lead and develop a high-performing team, uphold PetSmart’s guest-centric service standards, and drive store performance.

You will oversee daily operations, coordinate sales initiatives, and mentor associates, ensuring a safe, welcoming environment for pets and their families while delivering exceptional experiences.