Store Experience Leader - Pet Services

PetSmart; Daly City (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Daly City, CA is seeking an Assistant Store Manager Customer Experience to lead the team and deliver exceptional pet parent experiences. You will drive daily store operations, coach associates, and uphold PetSmart's values while ensuring safety and excellent service.

You will be responsible for staffing, guest engagement, and executing store initiatives, with a focus on growth, cost control, and a welcoming, inclusive culture.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full-time availability, flexibility in schedule, evenings, weekends and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and coach store associates to deliver exceptional pet parent experiences.
• Drive store operations, safety, and execution of daily tasks to meet business objectives.
• Manage staffing and associate development, including recruitment and onboarding.
• Ensure high-quality customer service across in-store, phone, and digital channels.
• Support store events and marketing initiatives to enhance the pet parent experience.

Skills

Retail leadership

Computer applications

Written and verbal communication

Under pressure

Organizational skills

Job description

PetSmart in Daly City, CA is seeking an Assistant Store Manager Customer Experience to lead the team and deliver exceptional pet parent experiences. You will drive daily store operations, coach associates, and uphold PetSmart's values while ensuring safety and excellent service.

You will be responsible for staffing, guest engagement, and executing store initiatives, with a focus on growth, cost control, and a welcoming, inclusive culture.