Experience Leader: Elevate Store & Pet Care

PetSmart Store Support Group, Inc.; Lubbock (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team and deliver exceptional pet-parent service. The role focuses on leadership, daily operations, and a culture of empowerment, while ensuring safety and health of pets in our care.

Join us to drive customer satisfaction, manage staffing, and oversee service lines such as salon, grooming, and adoptions, with a focus on store performance and community impact.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and coach associates to ensure a high-quality customer and pet parent experience.
• Participate in recruitment, interviewing, hiring, coaching, and performance management.
• Manage daily store operations, staffing, and task delegation to meet business goals.
• Ensure pets in our care are safe and healthy and that store policies are followed.
• Oversee store events and marketing initiatives to drive customer engagement.
• Maintain store standards and code of ethics across all operations.
• Coordinate opening/closing procedures and ensure compliance with policies.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Work under pressure

Tools

Computer applications

Job description

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team and deliver exceptional pet-parent service. The role focuses on leadership, daily operations, and a culture of empowerment, while ensuring safety and health of pets in our care.

Join us to drive customer satisfaction, manage staffing, and oversee service lines such as salon, grooming, and adoptions, with a focus on store performance and community impact.