Experience Leader - Beauty Retail & Services

Ulta Beauty, Inc.; Upland (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Benefits — health, dental, vision,life

Bonus plan

Job summary

Ulta Beauty in California seeks an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and sales staff, driving top-line sales and guest satisfaction across services and retail.

The EM champions Ulta Beauty’s mission, ensures staffing, coaching, and development, and maintains high standards of guest service and operational performance while aligning with company policies and growth goals.

Qualifications

• 2-3+ years of fast-paced retail management experience
• Financial management: drive top-line sales, payroll budgets, and cost control
• Cosmetology management: knowledge of services, guest experience, and regulations
• Leadership: attract, develop, and motivate talent

Responsibilities

• Promote accountability to meet store goals for services, boutiques, and retail sales
• Drive profitability through operational excellence and top-line growth
• Schedule optimization based on forecast and payroll budgets
• Develop strategies to improve underperforming service and sales metrics
• Lead guest engagement programs to deliver exceptional service

Skills

Retail management

Leadership

Customer service

Communication

Education

Bachelor’s degree preferred

Cosmetology license/management license as required by state law

Job description

Ulta Beauty in California seeks an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and sales staff, driving top-line sales and guest satisfaction across services and retail.

The EM champions Ulta Beauty’s mission, ensures staffing, coaching, and development, and maintains high standards of guest service and operational performance while aligning with company policies and growth goals.