Beauty Experience Leader

Ulta Beauty, Inc.; BLOOMINGTON (MN); On-site; USD 62,000 - 77,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager (EM) to lead a high-performing team across salon services, boutiques, and retail to deliver exceptional guest experiences and topline growth.

You will manage stylists, estheticians, guest coordinators, and store leaders, driving NPS and guest satisfaction while ensuring operational excellence and training. This role emphasizes leadership, accountability, and a passion for beauty.

Qualifications

• Bachelor’s degree is preferred.
• Cosmetology license and/or a cosmetology management license where required by state law.
• 2–3+ years of fast-paced retail management experience.

Responsibilities

• Promote accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

Skills

POS system

Microsoft Office

Apple devices

Communication

Collaboration

Organizational skills

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license

Job description

Ulta Beauty, Inc. is seeking an Experience Manager (EM) to lead a high-performing team across salon services, boutiques, and retail to deliver exceptional guest experiences and topline growth.

You will manage stylists, estheticians, guest coordinators, and store leaders, driving NPS and guest satisfaction while ensuring operational excellence and training. This role emphasizes leadership, accountability, and a passion for beauty.