Beauty Experience Leader - Guest Service & Sales

Ulta Beauty, Inc.; Bainbridge Island (WA); Presencial; USD 69 000 - 83 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Resumo da oferta

Ulta Beauty, Inc. seeks an Experience Manager (EM) to lead a high-performing team across salon services, boutiques, and retail sales, delivering exceptional guest experiences and top-line growth. The EM will coach stylists, estheticians, and guest coordinators, ensuring standards are met and guest loyalty drives results.

The role emphasizes leadership, people development, and process discipline, focusing on profitability, scheduling, and compliance within Ulta Beauty's values.

Qualificações

• 2-3+ years relevant, fast-paced retail management experience.
• Financial management: drive top-line sales, interpret data and manage payroll/budget.
• Cosmetology management: services, guest experience, product attachment; Board of Cosmetology regulations knowledge.
• Retail management: inventory control, operations, service culture.
• Leadership management: attract, develop, motivate talent and lead change.

Responsabilidades

• Lead a high-performing team delivering top-line sales growth in store and services.
• Manage salon services, boutiques, retail sales and guest satisfaction; ensure exceptional guest experience.
• Drive NPS and guest loyalty through coaching and standards enforcement.
• Schedule staffing and payroll budgets; ensure scheduling aligns with business needs.
• Coach associates, provide feedback, conduct performance reviews and development plans.
• Ensure compliance with policies, procedures, and safety standards; maintain store operations.

Conhecimentos

Leadership

Retail management

Guest experience

Sales and service

Communication

Formação académica

Bachelor’s degree preferred

Cosmetology license required by state

Cosmetology management license (where required)

Ferramentas

Point of Sale system

Microsoft Office

Apple devices

Descrição da oferta de emprego

Ulta Beauty, Inc. seeks an Experience Manager (EM) to lead a high-performing team across salon services, boutiques, and retail sales, delivering exceptional guest experiences and top-line growth. The EM will coach stylists, estheticians, and guest coordinators, ensuring standards are met and guest loyalty drives results.

The role emphasizes leadership, people development, and process discipline, focusing on profitability, scheduling, and compliance within Ulta Beauty's values.