Experience Guide & Spa Receptionist — Flexible Hours & Growth

The NOW Bethesda; Boulder (CO); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Free food & snacks

Free uniforms

Opportunity for advancement

Wellness resources

Free RTD Pass

Job summary

The NOW Massage Boulder is seeking an Experience Guide, Spa Receptionist to ensure guest experiences, greet guests, book appointments, promote memberships, and process payments for services.

This part-time role offers a typical 6-hour shift, evenings and weekend hours, flexible scheduling, and benefits such as free and discounted treatments, in-house training, sick leave, and staff discounts. Join a friendly team in a fast-paced boutique environment.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Communication skills

Team player

Problem-solving

Job description

The NOW Massage Boulder is seeking an Experience Guide, Spa Receptionist to ensure guest experiences, greet guests, book appointments, promote memberships, and process payments for services.

This part-time role offers a typical 6-hour shift, evenings and weekend hours, flexible scheduling, and benefits such as free and discounted treatments, in-house training, sick leave, and staff discounts. Join a friendly team in a fast-paced boutique environment.