Guest Experience Specialist

The NOW; Englewood (CO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Paid time off

Wellness resources

Flexible schedule

Free uniforms

Training & development

Job summary

The NOW Massage Greenwood Village is seeking energetic, guest-focused Experience Guides to deliver a memorable wellness experience in a fast-paced boutique. You’ll greet guests, educate them on memberships, and help grow our membership community with a warm, professional approach.

As an Experience Guide you will schedule appointments, manage guest communications, and support a high-performing team while working a flexible FT/PT schedule including evenings and weekends.

Qualifications

• Customer service experience in hospitality, retail, or membership sales.
• Strong communication and relationship-building skills.
• Confidence asking for the sale and promoting memberships.
• Excellent organization and multitasking abilities.
• Positive attitude and team-first mindset.
• Availability for evenings, weekends and some holidays.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Welcome every guest with warmth and professionalism.
• Build relationships turning first-time guests into members.
• Educate guests on memberships, enhancements, retail products, and gift cards.
• Confidently recommend services to enhance guest experience.
• Schedule appointments, answer phones, and manage guest communications.
• Resolve guest concerns with empathy and professionalism.
• Keep the boutique organized, clean, and running smoothly.
• Open and close the boutique according to company standards.
• Work with a team committed to wellness and hospitality.

Skills

Customer service

Hospitality

Retail

Membership sales

Communication

Relationship-building

Sales

Team player

Job description

Why You'll Love Working Here

Competitive hourly pay + sales bonuses + incentives

Benefits

• Free food & snacks
• Health insurance
• Paid time off
• Wellness resources
• Flexible schedule
• Free uniforms
• Training & development

Job Overview

The NOW Massage Greenwood Village is looking for energetic, guest-focused individuals who thrive in a fast-paced environment and enjoy building relationships. As an Experience Guide, you’ll be the first impression of our boutique and play a key role in helping guests prioritize their wellness while growing our thriving membership community. If you’re motivated by hitting goals, creating memorable experiences, and working with a supportive team, we’d love to meet you.

What You’ll Do

As an Experience Guide, you’ll create an incredible guest experience from start to finish while helping grow one of Colorado’s highest-performing massage boutiques.

• Welcome every guest with warmth and professionalism.
• Build relationships that turn first‑time guests into loyal members.
• Educate guests on memberships, massage enhancements, retail products, and gift cards.
• Confidently recommend services that enhance each guest’s experience.
• Schedule appointments, answer phones, and manage guest communications.
• Resolve guest concerns with empathy and professionalism.
• Keep the boutique organized, clean, and running smoothly.
• Open and close the boutique according to company standards.
• Work alongside an amazing team committed to wellness and exceptional hospitality.

Who We’re Looking For

We’re looking for someone who loves people just as much as they love achieving goals.

• Customer service, hospitality, retail, or membership sales experience
• A passion for helping people
• Strong communication and relationship‑building skills
• Confidence asking for the sale and recommending memberships
• Excellent organizational and multitasking abilities
• A positive attitude and team‑first mindset
• Basic computer skills and the ability to learn new systems
• Availability to work evenings, weekends, and some holidays

What Makes You Successful

• Motivated by sales goals and bonuses
• Comfortable recommending memberships and enhancements
• Friendly, outgoing, and confident
• Calm under pressure
• Passionate about creating exceptional guest experiences
• Reliable, coachable, and eager to grow

Schedule

• Full‑Time & Part‑Time Opportunities
• Flexible Scheduling
• Evening & Weekend Availability Required

About Our Team

At The NOW Massage Greenwood Village, we’re more than a massage boutique—we’re a locally owned business committed to creating an incredible workplace where our team members can grow, succeed, and make a difference every day.

If you’re looking for a career where you can combine customer service, relationship building, and sales in a beautiful, wellness‑focused environment, we’d love to meet you.