Experience Guide & Front Desk Concierge

The NOW Dublin; Dublin (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Team member discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Competitive compensation + generous  

Job summary

The NOW Massage Dublin is seeking an Experience Guide to manage the guest journey, promote enhancements and memberships, and maintain a welcoming boutique reception. You will greet guests, assist with services, book appointments, and handle payments.

You should be service‑minded, detail‑oriented, and capable of working in a fast-paced environment. Benefits include discounts, flexible schedule, and opportunities for growth.

Qualifications

• Sales and service-related experience preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication and empathy; be the subject matter expert for all things The NOW.
• Friendly and outgoing personality.
• Problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to SOP.
• Resolve guest issues.
• Maintain guest areas to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Attention to detail

Guest service

Communication skills

Team player

Job description

The NOW Massage Dublin is seeking an Experience Guide to manage the guest journey, promote enhancements and memberships, and maintain a welcoming boutique reception. You will greet guests, assist with services, book appointments, and handle payments.

You should be service‑minded, detail‑oriented, and capable of working in a fast-paced environment. Benefits include discounts, flexible schedule, and opportunities for growth.