Guest Experience Concierge - Spa Front Desk (Part-Time)

The NOW; Boulder (CO); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Sick Leave

401(k)

Bonus based on performance

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Free treatments

Job summary

The NOW Massage Boulder seeks a friendly Spa Receptionist to manage guest check-ins, bookings, and payments, while promoting memberships and add-ons. You will maintain a welcoming reception area and support daily boutique operations.

This role offers opportunities for advancement, a part-time schedule, and involvement in sales incentives plus bonuses based on performance. Training and wellness resources are provided, along with employee discounts on services and products.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to SOPs.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Customer service

Communication skills

Team player

Detail-oriented

Problem-solving

Enthusiasm

Friendly personality

Job description

The NOW Massage Boulder seeks a friendly Spa Receptionist to manage guest check-ins, bookings, and payments, while promoting memberships and add-ons. You will maintain a welcoming reception area and support daily boutique operations.

This role offers opportunities for advancement, a part-time schedule, and involvement in sales incentives plus bonuses based on performance. Training and wellness resources are provided, along with employee discounts on services and products.