Experience Guide: Membership & Guest Sales Pro

The NOW; Denver (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid training

Commission on sales

Paid time off

Free massages

Friends and family discounts

Employee discounts

Health insurance

Inspiring work environment

Job summary

The NOW Massage Denver is seeking an Experience Guide with sales and guest-service skills to welcome guests, tailor their massage experiences, and promote memberships and services. You'll handle bookings, checkout, and contribute to a positive, zen boutique culture.

You'll also drive membership and service sales, enjoy uncapped commissions, and benefit from paid training, free massages, discounts, and a collaborative team environment.

Qualifications

• Sales experience with ability to connect with guests and close sales.
• Experience in retail, membership sales, hospitality, or roles with customer interactions and sales goals.
• Strong communication and active listening to guide conversations toward memberships and services.

Responsibilities

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive membership, enhancement and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Customer service

Excellent communication

Job description

The NOW Massage Denver is seeking an Experience Guide with sales and guest-service skills to welcome guests, tailor their massage experiences, and promote memberships and services. You'll handle bookings, checkout, and contribute to a positive, zen boutique culture.

You'll also drive membership and service sales, enjoy uncapped commissions, and benefit from paid training, free massages, discounts, and a collaborative team environment.