Spa Experience Guide & Membership Concierge

The NOW; Rancho Santa Margarita (CA); Sur place; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Generous commissions

Monthly bonus

Full-time and part-time positions

401K plan

Paid time-off

Career growth opportunities

Team member discounts

Diversity celebrated

Résumé du poste

The NOW is a boutique massage concept offering accessible wellness in a calm, Zen-inspired setting. We’re hiring an Experience Guide to welcome guests, book services, promote memberships, and ensure a seamless daily operation in our boutique.

You will drive guest satisfaction, educate clients on services and products, and collaborate with a positive team that values kindness and authentic care. Full- and part-time positions available in a supportive environment.

Qualifications

• Experience in guest services and hospitality preferred.
• Strong communication and listening skills.
• Comfort with selling memberships and services.
• Able to work in a fast-paced boutique environment.

Responsabilités

• Provide top level service for guests and team members.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership and gift card sales.
• Share passion for services, memberships, and retail offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open/close boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Connaissances

Guest service

Sales

Communication

Teamwork

Description du poste

The NOW is a boutique massage concept offering accessible wellness in a calm, Zen-inspired setting. We’re hiring an Experience Guide to welcome guests, book services, promote memberships, and ensure a seamless daily operation in our boutique.

You will drive guest satisfaction, educate clients on services and products, and collaborate with a positive team that values kindness and authentic care. Full- and part-time positions available in a supportive environment.