Experience Guide Front Desk Associate

The NOW Flower Mound; Flower Mound (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Team member discounts

Career growth opportunities

Competitive compensation

Generous commissions

Job summary

The NOW Flower Mound is looking for an Experience Guide to enhance guest experiences, drive sales of enhancements and memberships, and ensure daily operations run smoothly. This role involves greeting guests, booking appointments, and maintaining a positive atmosphere. Ideal candidates will have strong guest service skills, enthusiasm, and the ability to work efficiently in a fast-paced environment. Join a supportive team and enjoy a flexible working schedule with career growth opportunities.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening and empathizing.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.
• Accurately book, edit, and cancel massage appointments.

Skills

Guest service skills

Sales experience

Communication skills

Detail-oriented

Problem-solving skills

Team player

Job description

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• Hours of operations M-Th 10am-8pm, Fri & Sat 9am-8pm, Sun 10am-6pm

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.