Guest Experience Guide - Spa Front Desk, Flexible Hours

The NOW Woodland Hills; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Job summary

A wellness boutique in Los Angeles seeks an Experience Guide responsible for enhancing guest experiences, managing daily operations, and sales of services. The ideal candidate excels in guest service, possesses strong communication skills, and thrives in a dynamic environment. You will warmly greet guests, book appointments, and drive sales for enhancements and memberships while collaborating with the team to maintain a positive workplace culture.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening and empathizing.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive sales of enhancements, memberships, and gift cards.
• Accurately book, edit, and cancel massage appointments.
• Open/close the boutique each day according to procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute to a happy workplace.
• Collaborate with the leadership team.

Skills

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Problem-solving skills

Friendly and outgoing personality

Job description

A wellness boutique in Los Angeles seeks an Experience Guide responsible for enhancing guest experiences, managing daily operations, and sales of services. The ideal candidate excels in guest service, possesses strong communication skills, and thrives in a dynamic environment. You will warmly greet guests, book appointments, and drive sales for enhancements and memberships while collaborating with the team to maintain a positive workplace culture.