Experience-First Sales Lead & Floor Leader on Duty

Build-A-Bear Workshop; Toledo (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Build-A-Bear Workshop in Toledo seeks a Sales Lead who serves as a Bear Builder and Floor Leader on Duty. The role focuses on guiding a team to achieve store sales goals while delivering an Experience First guest experience.

On non-designated shifts, the Sales Lead operates as a Bear Builder, ensuring brand standards, customer care, and a positive store atmosphere. Flexible hours and a strong service mindset are essential.

Qualifications

• High school diploma or GED is required.
• Preferred: Associate’s degree in business or related field.

Responsibilities

• Be a role model by delivering exceptional Guest service to create a memorable experience.
• Guide, support, and direct a team of associates to meet store sales goals and ensure smooth operations.
• Model Experience First behaviors on designated shifts as Floor Leader on Duty.
• Provide feedback to management on performance and compliance issues.

Skills

Guest service

Team leadership

Training & feedback

Education

High school diploma or GED

Associate’s degree in business (preferred)

Job description

Build-A-Bear Workshop in Toledo seeks a Sales Lead who serves as a Bear Builder and Floor Leader on Duty. The role focuses on guiding a team to achieve store sales goals while delivering an Experience First guest experience.

On non-designated shifts, the Sales Lead operates as a Bear Builder, ensuring brand standards, customer care, and a positive store atmosphere. Flexible hours and a strong service mindset are essential.