Experience-First Sales Lead & Team Coach

Build-A-Bear Workshop; Orlando (FL); On-site; USD 22,000 - 28,000; Part time

Job summary

Build-A-Bear Workshop in Orlando, FL is seeking a part-time Sales Lead who acts as Floor Leader on Duty on designated shifts to guide Bear Builders and model Experience First behaviors to help meet store sales goals while delivering exceptional Guest service.

When not Floor Leader on Duty, the Sales Lead functions as a Bear Builder, focusing on teamwork, brand standards, and a warm, inclusive Guest experience. Flexibility to work days, evenings, weekends, and holidays is required.

Qualifications

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.
• Preferred: Build-A-Bear store associate experience.

Responsibilities

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing
• Provide exceptional Guest service by actively engage with Guests, using the Experience First Make Behaviors
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
• Display strong team commitment, being dependable, engaged, and helpful

Skills

Retail experience

Education

High school diploma or GED

Job description

Build-A-Bear Workshop in Orlando, FL is seeking a part-time Sales Lead who acts as Floor Leader on Duty on designated shifts to guide Bear Builders and model Experience First behaviors to help meet store sales goals while delivering exceptional Guest service.

When not Floor Leader on Duty, the Sales Lead functions as a Bear Builder, focusing on teamwork, brand standards, and a warm, inclusive Guest experience. Flexibility to work days, evenings, weekends, and holidays is required.